When an organization first signs up for a Human Error Reduction Program, they are giving notice that they are willing to do what it takes to put themselves on top. Reducing human error requires time, commitment, and determination. An organization holding these qualities will no doubt be on the path to success with such a program on their side. For those wanting to know more about lowering human error, these are the phases that make this program a triumph.
1. Initial Assessment
The program is conducted through a scientific approach. Before moving forward, there needs to be an initial diagnosis performed on the organization. The assessment identifies the causes of human error, and creates a report detailing the human error rate and a data-driven action plan.
Using the initial assessment, an educational program and training is molded to best fit the needs of the organization. The training provides the employees the knowledge and tools needed to improve current processes or to add new ones. Information will also be given explaining the reasons behind errors on all levels of the organization.
3. Human Reliability Assessment
Two types of risk-based assessments (operational control and cognitive load) are performed to help identify the critical risks and concerns. The length of these assessments depends on the organization and the project scope. In the end, this report will detail the risk areas, their rational, and recommendations.
With the information from the previous Human Error Reduction Program phases, a plan is formed addressing the problem areas, and how the organization can effectively implement and monitor the recommendations. Mentoring and coaching are also provided remotely or in person to ensure the recommendations are working efficiently.
5. Culture Change Process
Human errors are psychological as well as physical. The program analyzes the culture of the organization, and puts in efforts to strengthen it and resolve non-productive behaviors. This phase is about enhancing the employees’ mentality, and improving organization morale and motivation.
6. Monitor and Trend
A Human Error Reduction Program does not finish at the last phase. Metrics and key performance indicators need to monitor the progress of the organization. Once all previous phases are implemented, the human error rate is tracked. The trend established from this phase through data informs the organization if there are on the right path to meeting their goals.